Cancellation & Refund Policy

1. Exclusivity of Engagement & Non-Circumvention

The Property Owner or Client appoints Facing360 as its exclusive real estate consulting and property management facilitator during the active tenure of the Service Agreement. All dealings with prospective tenants, buyers, or licensees introduced or managed by Facing360 must be routed exclusively through official Facing360 channels. Direct circumvention or attempt to bypass Facing360 triggers non-circumvention penalties equivalent to one month's full license/rental fee or standard 2% statutory brokerage.

2. Scope of Services

Facing360 facilitates property marketing, verified virtual tours, legal documentation scrutiny, leave and license agreements, move-in/move-out inventory verification, security deposit coordination, and maintenance oversight. Services are rendered on a professional milestone basis tracked via dedicated Case Numbers.

3. Security Deposit & Rental Bond Settlements

Security deposits collected from tenants or licensees are managed strictly under verifiable escrow or agreed agency protocols:

• Instant Deposit Settlements: For Facing360-managed retainers, move-out inspections are conducted within 48 hours of vacancy, and refundable balances (net of verified utility dues or damages) are processed promptly.
• Owner-Managed Settlements: Where security deposits are retained by the Property Owner, the Owner undertakes to remit the refundable portion through Facing360 within three (3) business days of the final move-out report.
• Strict Digital Payments: All financial transactions must flow through authenticated digital channels (bank transfer, payment gateway, UPI). Cash transactions are strictly disallowed.

4. License Fee & Rental Remittance

Realized rental amounts collected from tenants are remitted to the Property Owner's designated bank account in accordance with the monthly rental cycle after deducting agreed management commissions, service charges, and applicable statutory taxes. Reconciliation disputes must be notified within six (6) months of transaction date.

5. Subscriptions, Listing Fees & 100% Non-Refundable Policy

All subscriptions, online property listing fees (Starter ₹49+GST, Basic ₹5,000+GST, Premium ₹50,000+GST), turnkey rental management onboarding, fractional investment allocations, and professional advisory purchases are strictly 100% non-refundable under any circumstances once payment is confirmed. Portal resources, marketing allocation, and expert posting commence immediately upon payment.

6. Service Execution, Expert Posting & Digital Receipts

For clients enrolled under Expert-Assisted, Managed Rental, and Premium Advisory Packages:

• Facing360 assigns a dedicated expert to physically inspect, scrutinize title documents, and publish verified listings across omnichannel networks.
• Facing360 provides 0% brokerage on select properties and commission caps of 0.5% to 1% on high-volume transactions as per the chosen subscription tier.
• All transactions are digitally executed with an official tax receipt containing statutory terms under the IT Act, 2000. Physical ink agreements are not required for digital subscriptions.

7. Cancellation Protocol & Notice Period

Either party may terminate an ongoing management agreement by providing a minimum of 30 days' prior written notice. In cases of lock-in periods agreed under specific rental agreements, premature termination without cause shall attract liquidated damages as stipulated in the contract.

8. Rental Bond & Escrow Settlement Timelines

Approved security deposit settlements and refundable rental bonds (governed under section 3) will be processed through the original authenticated payment gateway or bank account within 5 to 7 working days from the date of final move-out clearance report.

9. Limitation of Liability & Indemnity

Facing360's total aggregate liability arising out of any service agreement, whether in contract, tort, or otherwise, shall not exceed the total management service fees actually received by Facing360 in the preceding three (3) months. Property Owners and Clients agree to indemnify Facing360 against third-party ownership disputes, title encumbrances, or statutory violations relating to the subject property.

10. Contact & Dispute Resolution

All disputes shall first be resolved through good-faith mutual discussions. If unresolved, disputes are subject to the exclusive jurisdiction of competent courts in Vizianagaram / Visakhapatnam, Andhra Pradesh.